Key Features of QAD Distributed Order Management
QAD Distributed Order Management helps companies broker and source orders across multiple business units, including outside partners, and generate the correct accounting entries, including inter-company commerce exchanges. It provides flexible rule- and role-based order management with visibility to real-time enterprise information.
The solution gives customer service representatives global visibility to all relevant customer information, including credit validation, sales order history and inventory availability. Users can access all generated orders across the multiple business units, including Enterprise Material Transfer (EMT) orders.
- Order management built for the internal Customer Service Representative (CSR) enables CSRs to be more efficient and responsive to customer queries
- Business rules for ownership, sourcing and credit check ensure that you are sourcing the right product to the right customer
- Data translation management from global to business unit level
- Automatically create independent domain orders based on ship-to, ship-via and other vital order details
Rapidly check product availability organization wide
Designed for Customer Service Needs
- Create and update orders with an easy-to-use, intelligent order-entry environment
- Configure user interface to fit business needs
- Harmonize data inconsistencies between operating units by providing global data translation of item and customer data
- Rationalize context-based enterprise information to provide a consistent and complete real-time view of:
- Inventory data based on enterprise Unit of Measure (UOM)
- Customer balance based on order currency
- Access real-time global inventory availability from participating business units
- Manage order ownership, sourcing and credit risk evaluation based on configurable rules
- Automatically create independent domain orders based on ship-to, ship-via and other vital order details
Global Inventory Availability and Credit Status Visibility
- Access real-time global inventory availability from participating business units
- Manage credit risk evaluation based on configurable rules
QAD Distributed Order Management – Credit Global Status Visibility
Order and Invoice Visibility
- View real-time order status from QAD Enterprise Applications to speed the order inquiry process
- Maintain history of all global orders
- Drill down easily to view details related to original or sourcing orders
- Check credit at the global or domain level in a standardized currency
- Print a single invoice for all open shipments with single or multiple global orders
Enhanced Enterprise Material Transfer
- Use a single hub for order ownership and line sourcing, including orders filled by internal or external providers
- Manage sourcing though back-to-back purchase/sales orders to drive the fulfillment process and its related financial impact
- Access real-time sourcing status
Leveraging the Best of QAD Enterprise Applications
- Allow authorized Customer Service Representatives to seamlessly link to relevant QAD Enterprise Applications, sales order browse, maintenance or invoice history
- Automatically leverage best pricing, freight and tax data from QAD Enterprise Applications without the need for data replication
QAD Distributed Order Management - Implementation Services
Plan
Business Process Review involves reviewing your processes and formulating a high-level description of the business re
- Product Catalog contents and features
- Sales and Fulfillment Center financial relationships and physical locations
- Pricing Policies
- Customer Service Activities
- Rules for selected the Fulfillment Center for each product
- Available-To-Promise Logic
- Shipment Options
- Invoicing Requirements and Options
Process Measurement Review involves reviewing the various metrics desired or in-use for monitoring the service levels and reliability of the Q2C process.
Development of Plan includes a definition of scope (business requirements), the assignment of a complete project team with roles and responsibilities, technical requirements, integration needs, detailed budgets, and project risks with appropriate mitigation.
Design
Super-User Training introduces your core IT and operations personnel to all key functionality and to the underlying database structure so that they have an understanding of how your data will interact with the application.
Application Configuration involves configuring these QAD DOM, QAD Enterprise Applications, and Sonic components to meet the identified business process requirements:
ce Development involves configuring the Sonic ESB for message exchange with non-QAD applications and developing SOAP and XML formats for each interface.
Customization involves making any modifications to the Catalog display needed to support company- and product-specific presentation requirements, incorporating non-standard data that comes from connections with other systems enabled in the Interface Development step, and addressing corporation-specific sourcing algorithms.
Implement
Final Rollout involves managing the final cutover process, creating the rollout plan for introducing QAD DOM into the business process and helping manage all tasks to their completion; includes detailed status reporting with clear escalation paths defined to resolve time critical issues.
Final Configuration/Technical Setup involves fine-tuning the configuration and/or technical setup of QAD DOM, QAD Enterprise Applications, and Sonic based on feedback obtained during the Design phase.
Final Data Conversion involves the full data load of all data required to enable the process (as opposed to a subset of data used during a pilot/prototype environment).
System and Compliance Testing involves developing a complete test plan, including test execution and documentation, based upon the level of testing required by your company and/or industry.
End User Training involves training all end users based on your learning preferences; options include on-site training, on-line video instruction and on-line certification testing that provides objective reporting of the completeness and effectiveness of training.
Manage
Value Audit involves evaluating the level of benefits that you have achieved and identifying additional areas of opportunity for your organization.
Application Management Services (optional) involves managing, maintaining and monitoring the system to ensure high availability and continued usage; QAD Application Management Services can provide help desk support, development services, performance-tuning and software administration to keep your system up to date and running optimally on an ongoing basis.
Typical Implementation Plan for one Organization
